Primary Care International

Digital Literacy & Virtual Consultations

Duration: Approx. 4 hours
Access: Included with all PCI Academy subscription tiers
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Course Overview

By the end of this module, participants will be able to:

  • Understand key modes of virtual consultations used in primary care
  • Recognise the benefits and challenges of digital healthcare delivery
  • Apply core communication skills for effective remote consultations
  • Ensure safety, consent, and data security in virtual environments
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This introductory course is designed to help healthcare professionals navigate the growing world of virtual care. As digital technologies reshape primary healthcare delivery, this module provides a practical foundation in telehealth, virtual consultation methods, and the communication skills needed to conduct high-quality, patient-centred care remotely.
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Units

Introduction to Digital Consultations
Understand how digital tools are transforming primary care. Explore the opportunities, limitations and ethical considerations of virtual care models.

Modes of Virtual Consultation
Learn about the different platforms used to deliver virtual care, including:
  • Video consultations
  • Telephone-based consultations
  • Online messaging systems and patient portals

Skills for Effective Remote Consultations
Build your confidence and competence in conducting high-quality virtual consultations. The unit explores:
  • Patient engagement and rapport-building
  • Assessing symptoms remotely
  • Safety-netting and follow-up planning
  • Managing digital confidentiality and consent
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Who is this course for?
  • Primary care clinicians new to telehealth
  • Healthcare professionals working in remote or resource-limited settings
  • Clinicians looking to build confidence in virtual consultation models

How it works
Delivered through The PCI Academy’s interactive online platform, this self-paced unit includes:
  • Video walkthroughs and example scenarios
  • Interactive case studies and quizzes
  • A certificate of completion
Digital literacy & virtual consultations

Get Started

Get in touch with us to learn more about institutional subscriptions.
mail@pci-360.com